Privacy Policy

Introduction

Israeli Concierge Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect the following types of information:

• Personal identifiers: Name, phone number, email address (optional)
• Quiz responses: Answers to service-related questions (e.g., citizenship status, service needs)
• Technical data: IP address, browser type, device information, pages visited
• Communication data: Records of correspondence with our team

How We Use Your Information

• To process your service requests and inquiries
• To contact you regarding our services
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and ensure security

Sharing Your Information

We may share your information with the following third parties:

• Bitrix24 CRM: For lead management and customer relationship management
• Service providers: Who assist us in operating our website and conducting our business
• Legal authorities: When required by law or to protect our rights
• We do NOT sell your personal information to third parties.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You can request information about the categories and specific pieces of personal data we collect about you
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You can opt out of the sale of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Right to Correct: You can request correction of inaccurate personal information

To exercise these rights, contact us at: info@israeliconcierge.com

Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• HTTPS encryption for all data transmission
• Secure storage of personal data
• Limited access to personal information on a need-to-know basis
• Regular security assessments

Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.